Frequently Asked Questions
Everything you need to know about your EquiLife shopping experience.
What is the standard shipping timeframe for my order?
Standard shipping typically takes 3-5 business days for domestic orders. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small restocking fee.
How do I ensure I am choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
What payment methods do you accept?
EquiLife accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Are your garments ethically manufactured?
Yes, EquiLife is committed to sustainable fashion. We partner only with certified factories that ensure fair wages, safe working conditions, and environmentally conscious production methods.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.